“You can contact us through email on sharon@hellojazzlady.com. I should be able to email you back within 24 hours.”

“If for some reason you do not like your HJL saxophone strap don’t worry. Fill in  the contact form on this site or send me an email: sharon@hellojazzlady.com form and we will either exchange it for take it back and give you a refund. Please send your strap back to: Atelier Hello Jazzlady , Hoofdweg 228 H, 1057 DG Amsterdam.”

HJL saxophone straps are made with the utmost of care. All the bracelets are handmade and handled with great attention by to be able to give you the best possible quality. Therefore I provide a 6-month guarantee from the date of purchase. If for some reason there is a defect in your HJL strap within this period of time, I will exchange it for a new one. Please send an email with your question and order number to sharon@hellojazzlady.com. I will get back to you within 24 hours to solve your problem.